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Kouzes, James M., 1945-

Encouraging the heart : a leader's guide to rewarding and recognizing others / James M. Kouzes, Barry Z. Posner. - 1st ed. - San Francisco : Jossey-Bass, c2003 - xx, 203 p. ; 21 cm. - The Jossey-Bass business & management series . - Jossey-Bass business & management series. .

Includes bibliographical references (p. 177-186) and index.

The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice -- 150 ways to encourage the heart.

All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, this book shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes.

ISBN: 0787964638 (alk. paper) 9780787964634 (alk. paper)

LCCN: HD57.7.K679 2003

Nat. Bib. No.: GBA2-T8925

Subjects--Topical Terms:
Leadership.
Executive ability.
Interpersonal relations.
Incentives in industry.
Performance awards.
Employee motivation.
Leadership.
Administrative Personnel.
Interprofessional Relations.
Motivation.
Awards and Prizes.
Reward.
Job Satisfaction.
Personnel Management.
Employee motivation.
Executive ability.
Incentives in industry.
Interpersonal relations.
Leadership.
Performance awards.

LC Class. No.: HD57.7 / .K679 2003

Dewey Class. No.: 658.4/092