Leading outside the lines : how to mobilize the (in)formal organization, energize your team, and get better results / Jon R. Katzenbach, Zia Khan.

Includes bibliographical references (p. 217-222) and index.

Introduction: like talking to a wall -- Part 1. Using the informal to enhance the formal -- The logic of the formal; the magic of the informal -- When the balance shifts -- Jumping together -- Part 2. Motivating individual performance. It's all about the work -- Values driven, not values displayed -- It's still about performance -- Part 3. Mobilizing organizational change -- Setting the fast zebras free -- Melting the frozen tundra -- Mobilizing : a different kind of managing -- What to do -- In conclusion.