Crucial conversations / by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.
Material type:
TextPublication details: New York : McGraw-Hill, �2012.Edition: 2nd edDescription: xviii, 244 pages ; 23 cmISBN: - 9780071771320
- 0071771328
- Crucial conversations.
- 153.6
- BF637.C45 2012
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| BF637.C45 2002 C3 Crucial conversations : | BF637.C45 2002 C4 Crucial conversations : | BF637.C45 2002 C5 Crucial conversations : | BF637.C45 C78 2012 Crucial conversations / | BF637.C45 C78 2012 C.7 Crucial conversations : | BF637.C45 C78 2012 C.8 Crucial conversations : | BF637.C45 C78 2012 C2 Crucial conversations / |
Revised edition of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and others]. 2002.
Includes bibliographical references and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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