Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.].

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TextPublication details: New York McGraw-Hill c2002.Description: xv, 235 p. ill. 23 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Books	Illinois Leadership Center	BF637.C45 C78 2012 C.7 (Browse shelf(Opens below))	7	Available		4000001081
Books	Illinois Leadership Center	BF637.C45 C78 2012 C.8 (Browse shelf(Opens below))	8	Available		4000001082

Bibliography: p. 229.

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