Business improv [electronic resource] : experiential learning exercises to train employees to handle every situation with success / by Val Gee and Sarah Gee.

Cover13; -- Contents -- Acknowledgments -- Introduction -- Activity 1. 8220;Yes, and8221; -- Activity 2. Listen to Understand, Not to Respond -- Activity 3. Suspend Judgments -- Activity 4. Be in the Moment -- Activity 5. Loosen Up -- Activity 6. Thank You -- Activity 7. Gratitude -- Activity 8. Buzzwords, Acronyms, and Jargon -- Activity 9. The Interrupter -- Activity 10. Offering Support -- Activity 11. Acceptance -- Activity 12. You Should, You Could, You Would -- Activity 13. Me, Me, Me Syndrome -- Activity 14. To the Point -- Activity 15. Word Choice -- Activity 16. Paraphrase -- Activity 17. Empathy -- Activity 18. Observe -- Activity 19. Building Rapport -- Activity 20. Listen Up 8230; Listen! -- Activity 21. Nonverbal Communication -- Activity 22. Listen to Learn -- Activity 23. Trust -- Activity 24. Let Go -- Activity 25. Team Confidence -- Activity 26. Advance Jointly -- Activity 27. Support -- Activity 28. Problem Solving -- Activity 29. Collaboration -- Activity 30. Adapting to Ambiguous Information -- Activity 31. Managing Change -- Activity 32. Flexibility -- Activity 33. 100 Percent Commitment -- Activity 34. Concentration -- Activity 35. The Right Attitude -- Activity 36. Conflict Resolution -- Activity 37. Feedback -- Activity 38. Be Specific -- Activity 39. Leadership -- Activity 40. Motivation -- Activity 41. Delegation -- Activity 42. Create Your Environment -- Activity 43. Out of the Box -- Activity 44. Maintain Focus -- Activity 45. You Are Creative -- Activity 46. Generate New Ideas -- Activity 47. Critical Thinking -- Activity 48. Creative Inspiration -- Activity 49. Share Your Story -- Activity 50. Present without Scripting -- Activity 51. The Power of Questions -- Activity 52. Negotiation Skills -- Activity 53. Persuade -- Activity 54. Customer Service -- Activity 55. Think on Your Feet -- Activity 56. Drop Inhibitions -- Activity 57. Self-Awareness: Identify Emotions -- Activity 58. Identify Triggers -- Activity 59. Identify Reactions -- Activity 60. Emotional Self-Control -- Activity 61. Adaptability -- Activity 62. Achievement -- Activity 63. Positive Outlook -- Activity 64. Empathy and Organizational Awareness -- Activity 65. Influence -- Activity 66. Coaching and Conflict Management -- Activity 67. Inspirational Leadership and Teamwork -- Activity 68. Effective Meetings -- Activity 69. Prioritizing -- Activity 70. The Power of No -- Activity 71. Diversity -- Activity 72. Ethics -- Activity 73. The Interviewing Process -- Activity 74. Harassment -- Activity 75. Maintain the Improv Culture -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y.