TY  - BOOK
AU  - Kouzes,James M.
AU  - Posner,Barry Z.
TI  - Encouraging the heart: a leader's guide to rewarding and recognizing others 
T2  - The Jossey-Bass business & management series
SN  - 0787964638 (alk. paper)
AV  - HD57.7 .K679 2003
U1  - 658.4/092 21
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Leadership
KW  - Executive ability
KW  - Interpersonal relations
KW  - Incentives in industry
KW  - Performance awards
KW  - Employee motivation
KW  - Administrative Personnel
KW  - Interprofessional Relations
KW  - Motivation
KW  - Awards and Prizes
KW  - Reward
KW  - Job Satisfaction
KW  - Personnel Management
KW  - fast
N1  - Includes bibliographical references (p. 177-186) and index; The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice -- 150 ways to encourage the heart
N2  - All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, this book shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes
UR  - http://catdir.loc.gov/catdir/bios/wiley046/2002152873.html
UR  - http://catdir.loc.gov/catdir/description/wiley039/2002152873.html
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ER  -