TY  - BOOK
AU  - Snow,Dennis
AU  - Yanovitch,Teri
TI  - Unleashing excellence: the complete guide to ultimate customer service 
SN  - 193202106X
AV  - HF5415.5 S61 2003
U1  - 658.812 21
PY  - 2003///
CY  - Sanford, FL.
PB  - DC Press
KW  - Customer services
KW  - Customer relations
KW  - fast
N1  - Includes index
N2  - Annotation; Authors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program
UR  - http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=193202106X:srcdbname=worldcat:fromExternal=true&sessionid=0
UR  - http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=193202106X&sessionid=0&srcdbname=worldcat&key=dce3e2f24911055276cdffdf90efbe6eff81680ec454ac24e35a81e5a33f5286&ectype=TOC
ER  -