Active Listening : Improve Your Ability to Listen and Lead.

Title page; Table of Contents; Listening and Leadership; The Active Listening Skill Set; Barriers to Active Listening; How to Improve Your Listening Skills; Leading with Active Listening; Suggested Readings; Background; Key Point Summary; Lead Contributor.

Active listening is a person's willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sharing. By learning and committing to the skills and behaviors of active listening, leaders can become more effective listeners and, over time, improve their ability to lead.

English.