Reaching for higher ground in conflict resolution : tools for powerful groups and communities / E. Franklin Dukes, Marina A. Piscolish, John B. Stephens ; foreword by Mark Gerzon.
Material type: TextPublication details: San Francisco : Jossey-Bass, c2000.Edition: 1st edDescription: xxii, 258 p. ; 24 cmISBN:- 0787950580 (alk. paper)
- 9780787950583 (alk. paper)
- 658.4/053 21
- HD42 .D85 2000
- 85.50
Includes bibliographical references (p. 249-250) and index.
Reaching for higher ground -- Unspoken expectations and rules of engagement -- Common practice with groundrules -- Beyond common groundrules -- Creating shared expectations -- Putting ground rules to work -- Too big? Unbalanced? Quiet? Seething? The art of working with less-than-perfect groups -- Reaching for higher ground in action : a hospital department management team at work -- Beyond boundaries : bringing higher ground to whole communities -- Conlusion and inspiration.
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