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Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Hyperion, c2000
Availability: Items available for loan: Illinois Leadership Center (1)Location, call number: HF5549.5 .M63L86 2000.
Customer service in a non-profit organization / by Jim Temme. by Series: Volunteer management series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Downers Groves, IL : VMSystems, c1989
Availability: No items available.
Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow and Teri Yanovitch. by
Edition: 1st DC Press ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Sanford, FL. : DC Press, 2003
Online resources:
Availability: No items available.
Keeping the edge : giving customers the service they demand / Dick Schaaf ; foreword by Karl Albrecht. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Plume, 1997 c1995
Other title:
  • Giving customers the service they demand
Online resources:
Availability: No items available.
Fish! The Guide : Catch the Energy, Release the Potential / Charthouse Learning by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Burnsville, MN Charthouse Learning 2000
Availability: Items available for loan: Illinois Leadership Center (1)Location, call number: HF5549.5M63 L86 2000.
The Innovator's Dilemma When New Technologies Cause Great Firms to Fail by
Material type: Text Text; Literary form: Not fiction
Availability: Items available for loan: Illinois Leadership Center (1)Location, call number: HD53.C49 2013.
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