000			03927cam a22004454i 4500
001			ocn1314851751
003			OCoLC
005			20221020152458.0
008			220508s2022 nyua b 001 0 eng d
015			_aGBC1F2954 _2bnb
016	7		_a020326593 _2Uk
020			_a9781260474213 _qhardcover
020			_a1260474216 _qhardcover
020			_a9781260474183 _qpaperback
020			_a1260474186 _qpaperback
020			_z9781260474190 _qelectronic book
040			_aAUQ _beng _erda _cAUQ _dOCLCF
050	1	4	_aBF637.C45 _bC78 2022
100	1		_aGrenny, Joseph, _eauthor.
245	1	0	_aCrucial conversations : _btools for talking when stakes are high / _cJoseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory.
250			_aThird edition.
300			_axii, 279 pages : _billustrations ; _c24 cm
504			_aIncludes bibliographical references and index.
505	0		_aWhat's a crucial conversation? And who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Choose your topic : how to be sure you hold the right conversation -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Reclaim your pen : how to be resilient when hearing tough feedback -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
520			_a"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again"--
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		6	_aCommunication interpersonnelle.
650		7	_aInterpersonal communication. _2fast
650		7	_aInterpersonal relations. _2fast
700	1		_aPatterson, Kerry, _d1946- _eauthor.
700	1		_aMcMillan, Ron, _eauthor.
700	1		_aSwitzler, Al, _eauthor.
700	1		_aGregory, Emily, _d1975- _eauthor.
942			_2lcc _cBK
945			_fbks
947			_p20220619 _n20220508 _m1 _sN
948			_aOM _bZZ _cauq _dSULTAN QABOOS UNIV LIBR
949			_ib _xb _h?
999			_c2164 _d2164