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Unleashing excellence :

Snow, Dennis.

Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow and Teri Yanovitch. - 1st DC Press ed. - Sanford, FL. : DC Press, 2003. - xx, 202 p. ; 24 cm.

Includes index.

Annotation Authors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program.

ISBN: 193202106X 9781932021066

LCCN: HF5415.5.S61 2003

Subjects--Topical Terms:
Customer services.
Customer relations.
Customer relations.
Customer services.

LC Class. No.: HF5415.5 / S61 2003

Dewey Class. No.: 658.812

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