Unleashing excellence : (Record no. 1430)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04104cam a2200733Ka 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm53909762 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140613095952.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 031215s2003 flu 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | HF5415.5.S61 2003 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 193202106X |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781932021066 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | LPU |
| Transcribing agency | LPU |
| Modifying agency | OCLCQ |
| -- | BAKER |
| -- | SINLB |
| -- | S4S |
| -- | OCLCF |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | S61 2003 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Snow, Dennis. |
| 245 10 - TITLE STATEMENT | |
| Title | Unleashing excellence : |
| Remainder of title | the complete guide to ultimate customer service / |
| Statement of responsibility, etc | Dennis Snow and Teri Yanovitch. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st DC Press ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Sanford, FL. : |
| Name of publisher, distributor, etc | DC Press, |
| Date of publication, distribution, etc | 2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 202 p. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 520 8# - SUMMARY, ETC. | |
| Summary, etc | Annotation |
| Expansion of summary note | Authors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| Source of heading or term | fast |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| Source of heading or term | fast |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Yanovitch, Teri. |
| 856 4# - ELECTRONIC LOCATION AND ACCESS | |
| Instruction | Input this URL in a browser to get JPEG cover art data. |
| Electronic format type | JPEG |
| Uniform Resource Identifier | <a href="http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=193202106X:srcdbname=worldcat:fromExternal=true&sessionid=0">http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=193202106X:srcdbname=worldcat:fromExternal=true&sessionid=0</a> |
| Materials specified | cover art |
| 856 4# - ELECTRONIC LOCATION AND ACCESS | |
| Instruction | Input this URL in a browser to get HTML table of contents data. |
| Electronic format type | HTML |
| Uniform Resource Identifier | <a href="http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=193202106X&sessionid=0&srcdbname=worldcat&key=dce3e2f24911055276cdffdf90efbe6eff81680ec454ac24e35a81e5a33f5286&ectype=TOC">http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=193202106X&sessionid=0&srcdbname=worldcat&key=dce3e2f24911055276cdffdf90efbe6eff81680ec454ac24e35a81e5a33f5286&ectype=TOC</a> |
| Materials specified | table of contents |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
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