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Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni.

By: Material type: TextTextPublication details: San Francisco, CA : Jossey-Bass, c2010.Edition: 1st edDescription: ix, 220 p. ; 22 cmISBN:
  • 0787976393 (cloth)
  • 9780787976392 (cloth)
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.525 .L46 2010
Online resources: Summary: Lencioni illustrates the principles of inspiring client loyalty through a business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns important lessons about what it means to provide value to its clients. Offers a key resource for gaining competitive advantage in tough times: Shows why the quality of vulnerability is so important in business; Includes ideas for inspiring customer and client loyalty...
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Illinois Leadership Center HF5415.525 L46 2010 (Browse shelf(Opens below)) Available 4000000471

Lencioni illustrates the principles of inspiring client loyalty through a business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns important lessons about what it means to provide value to its clients. Offers a key resource for gaining competitive advantage in tough times: Shows why the quality of vulnerability is so important in business; Includes ideas for inspiring customer and client loyalty...

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